Please read these terms and conditions carefully before you book a clinic appointment.

These Terms and Conditions apply to all clinic appointments (in-person and virtual) provided by The Healthy Child Co Ltd.

By booking or requesting an appointment, you agree to the terms outlined below.

If you have any questions, please contact:
charlie@thehealthychildco.com

1. The Nature of Clinic Appointments

Clinic appointments are designed to provide evidence-based advice, education, and professional support relating to child health, development, and parenting.

• Advice is based on the information you provide, it is your responsibility to ensure this is accurate and complete

• Appointments are not a substitute for medical care

• If your child is unwell or requires urgent attention, please contact your GP, NHS 111, or attend A&E

• All guidance is grounded in responsive, evidence-based parenting approaches

• Outcomes depend on parental implementation, specific results cannot be guaranteed

2. Booking & Payment

• Appointments must be paid in full at the time of booking unless otherwise agreed

• Your appointment is not confirmed until payment is received or arranged

• All fees are non-refundable except as outlined below

• Late arrival may result in a shorter session, with the full fee still applicable

3. Cancellations & Rescheduling

We understand that life with young children can be unpredictable.

• 48 hours’ notice is required to cancel or reschedule

• With more than 48 hours’ notice, you may:

  • Reschedule once free of charge, or

  • Receive a refund (minus any admin fees)

• Cancellations within 48 hours are non-refundable

• Missed appointments (“no shows”) are non-refundable

• In exceptional circumstances, one rescheduled appointment may be offered at discretion

4. Circumstances Beyond Control

If appointments are affected by events outside of reasonable control (e.g. illness, severe weather, or national restrictions):

• Sessions will be rearranged where possible

• Refunds are not guaranteed in these circumstances

5. Scope of Practice

• Clinic appointments provide professional guidance and education only

• They do not include medical diagnosis, prescribing, or treatment

• You may be advised to seek further support from your GP or other professionals

• The Healthy Child Co reserves the right to decline or end an appointment if it falls outside scope

6. Confidentiality & Safeguarding

• Your information is treated with strict confidentiality

• Information may be shared without consent if there is a safeguarding concern or legal obligation

• Anonymous case examples may be used for educational purposes

7. Code of Conduct

We are committed to creating a safe and respectful environment.

• Clients are expected to engage respectfully

• Abusive, discriminatory, or inappropriate behaviour will not be tolerated

• Appointments may be terminated without refund in such cases

8. Intellectual Property

All materials provided (including plans, resources, and guidance):

• Remain the property of The Healthy Child Co Ltd

• Are for personal use only

• Must not be copied, shared, or reproduced without written permission

9. Liability

The Healthy Child Co Ltd provides services in line with professional standards expected of a Registered Nurse and Specialist Public Health Nurse.

• Advice is based on:

  • Information you provide

  • Professional judgement

  • Current evidence-based guidance

We are not liable for:

• Outcomes where incomplete or inaccurate information is provided

• Failure to implement advice

• Independent decisions made outside of guidance

• Failure to seek medical care when advised

To the fullest extent permitted by law, liability is limited to the fee paid for the appointment. Nothing in these terms excludes liability where it cannot legally be excluded.

10. Data Protection & Privacy

Your privacy is extremely important to us.

We collect and store information in order to:

• Provide safe and effective services

• Maintain clinical records

• Communicate with you

• Meet legal and professional requirements

What we may collect:

• Parent and child details

• Contact information

• Relevant health and development information

Data retention:

• Adult records: 7 years

• Children’s records: 7 years after their 18th birthday

Your rights:

You have the right to:

• Access your data

• Request corrections

• Withdraw consent (where applicable)

• Request deletion (where legally possible)

To make a request, please contact:
charlie@thehealthychildco.com

11. Complaints

If you have any concerns about the service you receive, please contact us directly in the first instance.

You also have the right to raise concerns with the Nursing and Midwifery Council (NMC).

Final Agreement

By booking or submitting a clinic request form, you confirm that:

• You have read and understood these Terms and Conditions

• You agree to the scope and nature of the service provided